Collections Specialist
Houston, TX
Finance, Accounting & Revenue Management – Billing /
Full-time /
On-site
Brief Description of Sunnova
Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
The Collections Specialist Position
The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer. Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.
Collections Specialist Responsibilities
- Monitor assigned past due inventory. Contact customers and analyze account information to determine what action should be taken.
- Provide research on customer accounts to other work groups or customers as needed.
- Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.
- Handle inbound customer telephone calls and provide resolution to these calls to prevent escalations.
- Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
- Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.
- Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience.
- Perform other functions as assigned.
Minimum Requirements
- Minimum of one year of equivalent experience in collecting delinquent accounts
- Three to five years’ experience in a customer service and/or call center setting
- Intermediate skills with Microsoft Excel, Office, and Teams
- Bilingual in Spanish
- Ability to work independently and complete assigned tasks timely
Preferred Qualifications
- Previous experience in the utility industry
- Previous experience in a B2C retail environment
Additional Knowledge, Skills and Abilities:
- Intermediate analytical and mathematical skills
- Ability to analyze and make decisions using available data.
Working conditions
- In-office position
- Ability to adhere to PCI and Compliance standards
- Projects and activities may dictate the need for working longer hours at times
Sunnova offers a generous employee reward package that includes:
- Comprehensive benefits
- Competitive compensation & annual bonus
- Paid time off, including 10 holidays and Paid Parental Leave
- Cell phone allowance for many roles
- Discounted fitness memberships through health provider
- Paid parking provided
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
